Frequently Asked Questions.
How long does it take to complete my photography?
Our usual turnaround time is approximately 5 business days after we receive your products. Orders that contain 100 or more products, may require additional time. Please call us if you have more than 100 products so we may discuss the turnaround time.
What are my payment options?
We accept secure online payment through 2Checkout. We accept credit card payments with Visa, MasterCard, Discover, American Express and Paypal. For all projects, a deposit of 50% is required before beginning work. We will send you an email with a link for payment. The remaining balance is due upon presentation of your final invoice. We also accept payment by check or money order. Please make checks payable to Only Product Photos. If paying by check we require the full amount to be paid prior to beginning your photo project. Check processing may delay your scheduled photography date.
Where do I send my products?
Products can be sent to: Only Product Photos • 207 Clubhouse Dr SW • Supply, NC 28462
How are my finished photos delivered?
When your photography session is completed, we send you a link to a password protected online proofing gallery so you can review your product photos. Once approved, we email you an invoice for the balance and online payment. When paid we then email you a link to download all of your files.
What format and size are my photos delivered?
You will receive two files for each photo from us at no additional fee. We include a full size .jpg image at 72 dpi of your product on a white background used for online retailers or websites. We also include a high resolution .tif image at 300 dpi on a white background used for most printing needs. The product will cast a soft shadow onto a matte white background. It provides additional depth and ties the product to the white background. It's a classic look that works great with everything.
As an option, you may request a mask of the background, resulting in a photo with a pure white background and foreground (no shadow). The mask is now placed in a layer on the tif file. Another layer that shows the original soft shadow will also be on the .tif file. A designer can then toggle between the photo with shadow or without using Photoshop. He can easily change the color of the background, or have a transparent background also using Photoshop. By choosing this option, your high resolution .tif file at 300 dpi is now altered to include all the layers and your .jpg files will now show the masked photos.
If you need your images set to a specific size (height x width in pixels), please let us know and we will provide the file size you require at no additional charge. We can accommodate up to 5,520 x 3,680 px. You will receive your images sized to 2400 x 3000 pixels. This will give you a high quality 8x10 print at 300 dpi.
Can you place my product on a different color background besides black or white?
Yes. Let us know the RGB value for the solid color you choose. We can help you choose the proper color for your products, as it is critical that colors chosen should compliment and separate the product from the background. We will mask your product and place that solid color background behind it using graphic software on our computers. We can also use the same technique using a graduated background. A graduated background will consist of two colors. The foreground color will smoothly graduate into the background color. Most products can be placed on these backgrounds when we perform our masking technique. Additional fees apply for these services. Please call for more information.
How is reshooting an image handled?
If you are unhappy with any of your proofs, please call us. We will make every reasonable effort to provide you with outstanding photographs. We'll photograph them once again at no additional charge. We want you to be happy. Additional charges may apply, if a reshoot is requested because ie. due to no fault of ours, you would like a different product in the photo, change your mind on the photographer's angle, or change your original instructions (if you sent any).
Are there size and weight limitations for my products to be photographed?
We can accommodate products up to 3 feet high by 3 feet wide by 3 feet deep and weigh no more than 80 lbs each.
Do you provide discounts for referrals?
Yes. A 10% Discount will be credited to your account and used for your future photography orders if you refer a new client to Only Product Photos. Your 10% credit will be applied once we receive payment from the new client.